Returns and Reprints
Custom paper bags are made to your order, so we handle problems by reprinting or refunding rather than taking bags back for resale.
What is covered?
Bags that do not match the proof you approved, and bags damaged on the way to you.
- Wrong ink color compared with the approved proof
- Missing or shifted print
- Wrong size, paper or handle compared with your quote
- Bags crushed, torn or wet in transit
How do you report a misprint or damage?
Contact us within 10 days of delivery.
- Photograph the bags, the print and the carton labels.
- Email the photos to info@paperbagsupply.com with your name and order details.
- We review them and confirm a reprint or a refund.
What is not covered?
Errors that were in the proof you approved, such as a spelling mistake in your own artwork, and small color differences between a screen and printed paper. Checking the free design proof for your bag carefully is the best protection.
Returns questions
10 answers. Type a word to narrow the list.
How long do I have to report a problem?
10 days from delivery, with photos.
Can I return plain bags I no longer need?
Bags are made to order, so unwanted bags are not taken back. Problems with print or damage are covered.
Do I need to send the bags back?
Usually not. Photos are enough for us to confirm the problem.
Will I get a reprint or a refund?
We confirm one or the other once we have reviewed your photos.
Is a slightly different brown shade a misprint?
Kraft paper varies a little from batch to batch, which is normal. Print that does not match the approved proof is covered.
What if only part of the order is damaged?
We reprint or refund the damaged part.
What if I approved a proof with a typo?
The proof is your final check, so errors in an approved proof are not covered.
Who pays shipping on a reprint?
Reprints for covered problems ship free, the same as your original order.
Can I cancel after approving the proof?
Production starts on approval, so contact us immediately if you need to stop an order.
Where do I send photos of a problem?
Email them to info@paperbagsupply.com or send them on WhatsApp to (503) 461-4788.
No question matches that word. Ask us directly and we will answer it.
Design Your Bag
Pick a bag from our photos, put your logo on it, choose the ink and send it. Our designers turn it into a free print-ready proof.
Upload your logo to see it on the bag
On the bag: Kraft Paper Bags with Handles
Bag
Send the full bag order details
Tell us the bag, the size, the handles and the print. We reply with a written quote, and a free design proof once your artwork is in.
| Price | From $0.30 per unit, confirmed on your quote |
|---|---|
| Proof | Free, before anything is printed |
| Production | 4–6 business days after proof approval |
| Delivery | Tracked, 2–3 business days, free to the US, UK, Canada and Australia |
| Problems | Misprints or damage reported within 10 days with photos: reprinted or refunded |
Rather talk it through? Call (503) 461-4788 or message us on WhatsApp.